Personal information privacy and security

Clear information management

We aim to make our approach to personal information clear. If you have questions or need more details, contact us at [email protected]

Our use of information

We use information to deliver our services, improve the platform experience, and fulfil legal and regulatory responsibilities that apply to us.

Your available data choices

You may contact us at any time to request access to, changes to, or deletion of your personal information.

Keeping information secure

Technical and organisational safeguards are in place to secure information, although no internet-connected system can be guaranteed to be entirely free from risk.

1. Information we collect

When relevant, we gather technical details and information about how you use the service, including your IP address, device and browser details, as well as information you voluntarily submit.

2. Grounds for processing

The legal basis for processing may vary and can include your consent, Safaricom Capital’s legitimate interests, or the need to meet a legal requirement.

3. When information may be shared

Subject to applicable law, information may be shared with business partners, service providers, or authorised authorities where this is permitted under the relevant rules.

4. Cookies and similar tools

Cookies and comparable tools help keep the platform functioning and provide analytics. You may control or turn them off using your browser preferences.

5. How long data is kept

Information is kept only for the time needed to fulfil the purposes described and, in all cases, for no longer than the periods prescribed by applicable law.

6. Transfers across borders

If information needs to be sent outside Kenya, we apply suitable safeguards and security measures to help protect it.

7. Third-party service links

External links may take you to third-party services beyond our control, so we are not liable for their content or the way they handle personal information.

8. Updates to this notice

We may revise this notice when laws, technology, or our business procedures change.

Your data protection rights

You can ask to access, amend, erase, or limit the use of your information. You may also request portability, withdraw consent where applicable, and submit a complaint.