Support & Contact
The Safaricom Capital team offers assistance with accounts, payments, withdrawals, charts, and AI tools. Support is available through official channels and does not provide personalized investment advice or profit promises.
Reach out for help with your account and platform operations
Before contacting us, please have your account email, type of inquiry (registration, payment, technical), and any relevant screenshots ready. Clear details help resolve issues faster and avoid unnecessary back-and-forth.
We prioritise requests related to pending transactions where possible. For your security, we will never request your full password or two-factor authentication codes by unsolicited email.
If you’re not yet registered, you can create an account in minutes via the sign-up page, then return here for any follow-up support. Check the FAQ for answers about fees, security, and markets.
Always provide a descriptive subject line (e.g., “Pending Withdrawal,” “2FA Issue,” “Fee Question”). Most queries receive an initial reply within a few hours; heavy volumes or payment verifications may cause longer waits, with updates on your request status.
