Support and contact
The Safaricom Capital team assists with questions about accounts, deposits, withdrawals, charts and AI-supported functions. Support is operational only and does not include personal investment advice or promises about results.
Reach out for help with your account or the platform
For faster handling, use the email associated with your account, identify the relevant area—registration, payment or a technical problem—and include useful screenshots where appropriate. Clear information helps the team investigate efficiently.
Reports involving active transactions or pending withdrawals may be reviewed first where possible. To help keep your account safe, we will not request your full password or 2FA code in an unexpected message.
If you have not opened an account yet, registration can be completed in a few minutes before returning here for assistance. The FAQs also explain security, fees and supported markets.
Use a specific subject such as “Withdrawal review”, “2FA assistance” or “Fee question”. An initial reply generally arrives within several hours, although payment verification or heavy request volumes can take longer; updates will be shared during the review.
